Frequently Asked Questions


HOW BIG IS BERKSHIRECARE?

We are a small team based in Bracknell, and our carers regularly visit customers in Bracknell, Sandhurst and surrounding villages. All the office staff know the names of all our customers. We also personally know all of our home care workers as we have worked with some of them for more than ten years and we have selected them based on whether they are competent, reliable and professional.

HOW DO YOU SELECT YOUR CARE STAFF?

We have an extensive recruitment process that involves face-to-face interviewing, background checks, criminal records checks, training assessments, appraisals and spot checks.

HOW RELIABLE ARE YOU?

We pride ourselves on being 100% reliable, come rain or shine. There may be occasions beyond our control when traffic or the illness of another customer may delay your carer. In these cases we will always let you know if they will be more than 15 minutes late. We have robust business continuity plans in place to ensure we are prepared for any eventuality.

WILL I HAVE THE SAME CARER EVERY TIME?

Wherever possible yes, although this will be dependent on how many care visits you have each week. Whilst we do keep the number of people to an absolute minimum, we try to ensure that we have more than one carer assigned to you, to ensure that your care runs as smoothly as you are used to if your regular care worker is on holiday or ill.

HOW MUCH DOES GOOD QUALITY HOMECARE COST?

Our home care services are invoiced by the time spent in your home and start at £22.00 per hour. This includes all mileage, travel time, insurance, and is the total price you will pay. To discuss what your care needs will cost, please get in touch and we can give you an accurate price. We do understand that there are cheaper providers out there! It is worth considering where "savings" come from when assessing the cost. We believe people want excellent care, so we invest in extensive training and excellent staff.

WHAT TASKS WILL HOMECARE STAFF CARRY OUT?

Your carer is able to perform a very large range of tasks, which will be agreed with you in your Care Plan when we first come to visit you. If there is anything you would like please ask to see if we can arrange. Your Care Plan will be the task list that your carer works to, but of course, this is flexible and can be changed to suit your needs.

I HAVE GOT A PERSONAL BUDGET / DIRECT PAYMENT FROM BRACKNELL FOREST COUNCIL. CAN YOU HELP?

If you have been allocated a specific amount of money for your care to manage yourself, we can help just give us a ring.